Tata Communications Recruitment 2025: Tata Communications has come up with an opportunity for freshers to start their careers with one of the most trusted organizations in India with global recognition. Tata Communications (formerly VSNL–Videsh Sanchar Nigam Limited) has kicked off a nationwide recruitment drive in line with its expansion strategy and customer-first approach and in line to recruit for the year 2025, announced today that it is hiring for the role of Customer Service Representative (Voice and Sales Process). This is particularly important for younger jobseekers looking to lay a foundation in communication, customer handling, and service roles, with one of the nations most stable employers.
Table of Contents
All the information pertaining to Tata Communications Recruitment 2025 has been outlined in this article – Important, Eligibility, Roles and Responsibilities, Salary, Application process and expert advice on Wearing a Tick, etc.
Tata Communications: Where Legacy Meets Modernity
Tata Group is a $150+ billion dollar corporation and Tata Communications was formerly VSNL. The company, headquartered in Mumbai, morphed from a state-owned enterprise to a major global digital infrastructure service provider. As of FY24, operating in over 200 countries, the company supports multinational enterprises with a multitude of services — including cloud, network, cybersecurity, collaboration, and IOTs.
With 60% of Fortune 500 companies using their products, it is maintained by one of the largest wholly-owned subsea fiber networks in the world. As a global provider of connectivity and services with a workforce of more than 12,000 full-time employees, Tata Communications has been acknowledged for its inclusive hiring practices, investments in employee growth, and digital innovation.
Why you should join Tata Communications
Now here are some of the aspects, through the lens of Tata Communications, that makes it different for any fresher:
- Job Security — One of the top reasons for flocking to Tata Group companies is job security with laid out growth paths.
- Training — Newcomers are trained thoroughly to communicate, solve problems, and product knowledge
- Tata Communications on your Resume — It just adds to your credibility for future roles.
- Career Mobility — Lot of entry-level hires move into roles like tech support, sales management, or backend operations within 2–3 years.
The average employee tenure at Tata Communications is pegged at 4.2 years, which is higher than a number of private sector peers in the telecom and IT space, according to Glassdoor and AmbitionBox.
Tata Communications Recruitment 2025: Job Overview
Designation: Customer Service (Voice & Sales Process)
Type: Full-Time, Permanent
Work Level: Entry Level / Fresher
Type of work: Work From Office (WFO)
Position: Multiple locations: Pune, Chennai, Hyderabad, Noida
CTC: ₹2.5 LPA – ₹3 LPA (incentives depending on performance)
How To Apply: Apply as soon as you can (this is a rolling basis hire)
Eligibility Criteria
This position does not require a technical degree to apply! However, the basic eligibility has to be fulfilled which is as follows:
- Education: Must be at least 12th Pass or Any Graduate (any stream – B.A., B.Com, B.Sc., BBA, BCA, etc.)
- Age Limit: 18 to 30 years as on 01st Jan 2025
- Must have a good command in English and Hindi Languages. For knowledge of any regional language is an advantage.
- Experience: Preferably previous experience working in BPO or customer service, but not required.
Skills Needed:
- Having great skills in verbal communication
- Computer literacy (MS Office, CRM tools)
- Problem-solving attitude
- Keeping level head in stressful situations
Roles & Responsibilities
Daily Duties for Customers Service Representative:
- Taking inbound/outbound customer calls in a professional manner.
- Understanding the customer inquiry and responding with clarity and veracity.
- Providing support for product-related issues such as billing, technical, and account setup
- Selling customers corresponding services or upgrades (in sales roles).
- Documenting case history, customer response, and escalations into internal systems.
- Conducting issues which cannot be resolved at first contact to the right areas of the business.
Understanding of Real World Work Environment
Information based on reviews found on job portals & Quora:
- Average call volume is in the range of 60–90 calls/shift.
- Please note however that, particularly in metro cities, shift timings could be variable (morning or night).
- Training itself is simple, takes 2–3 weeks time, followed by which performance is tracked for clearing probation.
- Now, fluency in English is a big factor for fast tracking promotions.
A former staff put pen to paper on LinkedIn saying: – “I joined as a fresher and was a process supervisor within 18 months managing a team of 8. There’s a clear ladder from top to bottom, and one that very easily can be climbed if you remain consistent.”
- Salary and Benefits, Perks and bonuses
- Salary: ₹2.5 to ₹3.0 LPA (On the basis of Location and Experience)
- Performance incentives: Those selling well can earn monthly selling bonuses or performance incentives along with a pay of ₹5,000 to ₹10,000
Other Benefits:
- Insurance (health insurance, including parents insurance)
- Paid training
- PF & ESIC contributions
- Internal Job Postings (IJP) to upgrade a role
- Policies aimed at work-life balance in the case of young professionals
Career Growth Path
Tata Communications believe in applying and building careers for the long run. Most freshers move into:
- SDM since Senior Customer Associate in 12–18 months
- Within 24–30 Months (based on performance): Team Lead or Process Trainer
- Getting transferred internally to HR, Sales Operations or, in 2–3 years, Backend Support
Access to Tata Group learning platforms, including Tata LEAP, and digital training on soft skills, communication, and leadership.
How to Apply for Tata Communications Recruitment 2025 Drive
There are 2 way to apply Tata Communications 2025 off-campus drive.
- Option 1: Apply through The Tata Communications Careers official website
Go to https://www.tatacommunications.com/careers, look for the “Customer Service” or “Voice Process” jobs and filter the location.
- Option 2: Link for direct registration
They occasionally share registration forms of third party job platforms or partner hiring firms. You should not be applying anywhere but through trusted portals or career fairs.
🛑 ALERT here: Job consultancies do not charge any money for the job. There is no Application Fee from Tata Communications.
Also, Wipro Recruitment 2025, Microsoft Recruitment 2025 & Deloitte Internship 2025
How To Apply – Tips – Hiring managers
These are some effective tips from the field that may also help you get selected:
- So, fill your resume with communication-based keywords such as: “communicating with customers,” “resolving issues,” “CRM software,” “call handling.”
- Emphasize the internships or part-time work you have done if you do not have any full-time job experience.
- In your cover letter (if optional), mention that you really want to grow with TATA Group.
So, gear up for the most non-technical telephonic screening where they will check basically how well you talk, your attitude, and how much you are customer-centric.
What To Expect Once You Apply?
- Step 1: Resume shortlisting
- Step 2: Telephonic interview (HR screening)
- Step 3: Virtual Assessment (typing test or scenario-based MCQ)
- Step 4: Final Interview Process Manager steps
- Step 5: Offer & Onboarding
This process takes 7–14 working days usually, depending on the volume of applications received and urgency to fill the position.
Tata Communications Recruitment 2025 is a brilliant opportunity for the entry level jobs seekers freshers/non-tech graduates. This could be your pathway to a stable and profitable career, with a structured plan, supportive training, and a reputable brand behind you.
if you want to kickstart your career in customer experience, do not wait. So now go apply, hone your communication skills, and be ready for your interviews.
