TCS Recruitment 2025 | Graduate Degree | Salary ₹4 – 7 LPA | Apply Now

TCS Recruitment 2025 | Graduate Degree | Salary ₹4 – 7 LPA | Apply Now

TCS Recruitment 2025: TCS has published job notice for the post of Process Associate (Voice & Chat Support) — Freshers can apply for this role.

Do you have a recently graduated background and are looking for career options in the IT services industry? Tata Consultancy Services (TCS), a renowned IT giant of India, is hiring for the designation of Process Associate in its Business Process Services (BPS) division. If you are interested in solving genuine customer-problems, you love talking to people, then this could be your first-ever job in a great career path but will require you to work in a rotational shift.

TCS Recruitment 2025 – Quick Overview

Organization: Tata Consultancy Services (TCS)

Job Title: Process Associate – Voice & Chat Support (BPS)

Qualification: Any Graduate (Regular full-time education only)

Experience: Freshers/Bachelor or Master’s Degree in Science/Mathematics/Statistics) with up to 2 years of experience

Salary: ₹4 LPA – ₹7 LPA (Expected, location & experience based)

Location: Pune (Work From Office)

Website: https://www.tcs.com/

Shifts: rotational shifts including weekends( 5-day workweek)

Why TCS?

Established in 1968, TCS is a part of Tata Group, one of the largest Indian companies by market capitalization, and a regular feature in global IT standings. In 2024, the company employed 600,000+ professionals globally and its Business Process Services wing plays a key role in client operations in multiple functions across finance, insurance, retail, telecom and healthcare.

If we work with TCS, so we are working with stable, process oriented environment, where we can explore our talents, diversity people work, and long term growth as well.

Who Should Apply for TCS Recruitment?

As a TCSer role is ideal for:

• Recent graduates possessing excellent communication skills and a keen interest to pursue a career in customer support or IT services.
• All Graduates – – B.Com, BBA, BA, B.Sc, BCA or any other general stream graduates
• We are looking for candidates who are comfortable in managing voice and chat based customer queries.
• Those who are ready to work in shifts, and also at weekends, and follow a rigid corporate environment.

Role Responsibilities

As a Process Associate, Voice & Chat, your roles & responsibilities include:

• Handling customer interaction and resolving issues
• Handle inbound outbound call and chat support for customers across geographies.
• Answer any of your customers questions about services, billing, or product issues.
• Your responses should be precise and incident specific with clear step by step solutions and cases that remain unresolved should be escalated as required.

Service Metrics & Quality

• Follow set quality parameters such as First Call Resolution (FCR), CSAT (Customer Satisfaction Score), or Matthew TAT (turnaround time)
• Log every customer interaction in the CRM tool for auditing and the next steps.

Cross Team Collaboration

• Collaborate with internal technical or operations teams to enable the long term resolution of issues.
• Attend weekly sessions on knowledge sharing and quarterly performance reviews.

Learning & Upskilling

• Participate in the TCS learning ecosystem and use platforms like the TCS Learning Hub to pursue certification programs covering soft skills, analytics, and domain specific training.
• Keep abreast of the process changes, client specific processes and communication etiquettes.

Required Skills

Language Skills: Excellent spoken and written English communication required.

Tech Savvy: Familiar with operating systems, browser applications, Microsoft Office applications and CRM tools.

Interpersonal skills: it is very important to have empathy, patience, and attentive listening as they have to deal with different customers.

Multifunctioning– Ability to work with the live chat or the call queues while simultaneously updating the records in real time.

Adaptability: Ability to work during holidays, weekends, or outside of standard working hours when required

Eligibility Criteria

• A minimum of 15 years of formal education (10 + 2 + 3) is required
• Eligibility limited to full time graduates (no part time, no distance education)
• There should not be any active backlogs for the applicants during the time of applying.
• Open to working from the Pune office on all days when scheduled.
• Carrying updated resume, original Aadhar Card and 1 photocopy with you at the time of interview.

Salary & Compensation Data

The salary offered for this position ranges from ₹4,00,000 to ₹7,00,000 per annum based on your qualifications, experience and performance in interviews.

💡 Actual Insight: According to anonymous reviews of employees on sites such as Glassdoor and AmbitionBox, fresher typically bag BPS jobs at TCS with a starting pay of ₹4.5 – ₹5 LPA, including variable performance incentives and an occasional shift allowance.

What Sets TCS Apart?

Unlike most companies that only care about short term hiring, TCS is a career building organization. It offers:

Long Term Growth

Laterally, employees can transition from customer support to jobs in quality assurance, analytics and eventually project management.

Global Exposure

TCS serves clients in over 45 countries and support roles in many cases also grow into cross-border coordination or on site assignments.

Robust work life blend

It is shift based, However, employees reported predictable schedules, adequate leave, and mental wellbeing support.

Learning Culture

While TCS has taken a lead on this front — it has tied up with platforms like Coursera, Udemy and LinkedIn Learning for curated learning paths in data analytics, cloud, and communication.

How to Apply?

To apply for this position:

Step 1: Click on the official TCS job link (given below)

Either sign up on the portal or sign into your profile.

Provide Appropriate Academic and Other Details

Submit the latest resume to upload.

Direct Apply Link: Click Apply to Apply TCS Career Portal.

⚠️ Beware of third party sites asking for money to apply for jobs. There is no application fee or registration fee charged by TCS.

Employee Benefits Snapshot

Even at entry level, TCS employees get more benefits than most:

• Medical (for self and dependents)
• Retirement benefits – PF, gratuity and National Pension Scheme (NPS)
• Shift Allowances and change performance incentives
• Odd hour shift allowances for transport facilities or conveyance reimbursements
• Wellness Initiatives– counseling, yoga, fitness reimbursements
• Casual, sick & earned leave options (Annual Leave)

Real Advice for Freshers

Voice/Chat role, even if it is just — do not see as just a call center job. TCS gives internal mobility. “I started with BPS in 2022 and currently I am working towards quality analyst under guidance of my manager”. LinkedIn — Amit D, TCS Pune

Otherwise, if you want some corporate experience with an internationally recognized brand, TCS is the right place for you to start. On the face of it, this is a supporting role, but the training, structure, and possibility of developing into the real world of IT gives it the boost that others lack.

Start here, grow anywhere.